Introduction:
Service Hub is committed to leading the market in business conduct. Our policy is built on the pillars of transparency, honesty, and clarity in all interactions. We emphasize treating customers fairly and maintaining clear, ethical communication across our business operations.
Core Principles:
• Transparency and Honesty:
Our communications are founded on openness, ensuring customers always receive clear and accurate information.
• Customer-Centric Approach:
The principle of treating customers fairly guides our communication, ensuring we always consider their needs and preferences.
Implementation:
• Reviewing Systems and Controls:
We regularly update our systems to stay aligned with our business model and comply with regulatory requirements.
• Legal and Ethical Compliance:
We strictly follow all relevant laws, regulations, and codes of conduct.
• Internal Communication:
Effective internal communication and transparent decision-making processes are paramount in our daily operations.
• Employee Training:
We provide ongoing training to our staff, ensuring they are well-versed in all aspects of our business.
• Efficiency Monitoring:
We continually monitor our business practices to ensure they are effective and align with our fundamental principles.
Customer Communication:
• Regular Updates:
We keep our customers informed about their products and services, adapting to their evolving needs.
• Preferred Contact Methods:
Communication will be made via calls, emails, or SMS, respecting customer preferences.
• Marketing Communications:
Customers will receive updates on news, offers, and promotions. Options to change contact preferences or opt out of marketing communications are available at any time.
• Respectful Engagement:
We are committed to not over-communicating and always respecting the preferences of our customers.
Contact Information:
• For any inquiries, adjustments to communication preferences, or further information, please contact Service Hub at 01202 933848.
